Faq's

What is your shipping charge?

A flat shipping charge of PKR 250 applies to each order. The shipping charge is added to your order total at checkout.

How long does delivery take?

Standard delivery is estimated to take 5 to 8 business days after your order has been processed. Delivery times may vary because of your location, courier operations, public holidays, weather or other circumstances outside our control.

Will I receive tracking information?

Where tracking information is available, it may be shared with you through the contact details provided with your order. Tracking updates may take some time to appear after dispatch.

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be unworn or unused, with tags, in its original packaging and accompanied by a receipt or proof of purchase.

How do I request a return?

To request a return, contact us at helloaristocollection@gmail.com. If your return is accepted, we will provide a return shipping label and instructions. Returns sent without first requesting a return will not be accepted.

What should I do if my order is damaged or incorrect?

Please inspect your order when you receive it and contact us immediately if an item is defective, damaged or incorrect. We will review the issue and assist you with the next steps.

Are any items non-returnable?

Some items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items and gift cards. Please contact us if you have questions about a specific item.

Do you offer exchanges?

The quickest way to receive a different item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

When will I receive my refund?

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are automatically issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.